General terms of delivery De Tafelheer Bonaire
De Tafelheer Bonaire B.V., Kralendijk, Bonaire. Chamber of Commerce Bonaire 15510, CRIB 310040619.
1. Application
1.1 These terms apply to all quotations, orders and deliveries of De Tafelheer Bonaire, whether via the webshop, email, phone or WhatsApp.
1.2 Agreements that deviate from these terms only apply if we have confirmed them to you in writing (including by email or WhatsApp).
1.3 Your own purchasing terms only apply if we have agreed to them in writing.
2. Quotations and orders
2.1 Our quotations are without obligation and valid until the date stated on them. If no date is stated, they are valid for 14 days.
2.2 An order is final as soon as we confirm or carry it out.
2.3 A confirmed order via the Netherlands or an order for printed products can no longer be cancelled free of charge. Costs we have already incurred will be charged.
3. Prices
3.1 Prices of products in stock on Bonaire are in US dollars and all-in: including ABB and delivery on Bonaire. There is no minimum order amount.
3.2 For products we order via the Netherlands, prices are on request. Transport, import costs (ABB), customs clearance and other additional costs are passed on to you 1-to-1, exactly as we pay them ourselves. If you have the products shipped through your own forwarder, you arrange and pay these costs yourself.
3.3 If costs rise sharply between quotation and delivery (for example freight, exchange rate or levies), we may pass them on. If the increase is more than 15%, you may cancel the order free of charge.
4. Delivery on Bonaire
4.1 Products in stock: order today, delivered tomorrow. We deliver to your location on Bonaire. We have no shop or pick-up point.
4.2 A delivery time is always a target and not a firm deadline, unless we have agreed otherwise in writing.
5. Ordering via the Netherlands
5.1 You can order from the range of De Tafelheer in the Netherlands through us. Transport to Bonaire is by sea freight or air freight. We arrange it, or it goes through your own forwarder. We agree how and when with you for each order.
5.2 If the transport goes through your own forwarder, the risk passes to you as soon as the products have been handed over to your forwarder.
5.3 Delivery times for orders via the Netherlands are an indication. Delays caused by the ship, the flight or customs are beyond our control.
6. Inspection and complaints
6.1 Check the delivery immediately upon receipt. Report breakage, damage, a wrong item or a shortage within 48 hours of delivery, by WhatsApp or email, with a photo and your order number.
6.2 If you report later, we can no longer handle the complaint. The exception is a defect you could not reasonably have noticed earlier: report it within 48 hours of discovering it, and no later than 30 days after delivery.
6.3 A complaint does not entitle you to suspend payment.
6.4 After delivery, you are responsible for the correct storage and use of the products.
7. Exchanges and returns
7.1 Products from our stock on Bonaire may be exchanged or returned within one week of delivery. They must be unused and in their original, undamaged packaging. Please contact us first. A return is only valid after we have approved it.
7.2 After an approved return, you will receive a credit note or a refund.
7.3 Returns or exchanges are not possible for:
- products we have ordered especially for you via the Netherlands
- printed or personalized products
- products that have been used, washed or removed from their packaging
- hygiene products whose packaging has been opened
7.4 If we have made a mistake (wrong item, wrong quantity or defective on delivery), we will of course resolve it, including for products from the Netherlands.
8. Warranty
8.1 Our products come from Europe. As soon as a product leaves Europe, the manufacturer's warranty expires. That is why we do not offer a manufacturer's warranty on Bonaire, but we do offer this arrangement of our own.
8.2 Defective on delivery: if an item is broken or does not work on delivery, and you report it within 48 hours (article 6), we will replace it or refund your money.
8.3 After those 48 hours there is no warranty, unless we have explicitly stated a warranty on the quotation or invoice. In that case it only applies for the period stated there.
8.4 There is never a warranty for normal wear and tear, misuse, drop or impact damage, or use that does not follow the manufacturer's instructions (for example putting items that are not dishwasher safe in the dishwasher).
8.5 If you have a problem that is not covered here, please contact us anyway. We are happy to think along with you, but cannot promise anything.
9. Printed products and custom work
9.1 We only make printed products after you have approved the proof in writing. After approval, you are responsible for the text, spelling and design.
9.2 Minor deviations in color and placement compared to the proof are possible and are not a reason for rejection.
9.3 For printed products, the quantity delivered may differ slightly from the order: up to 10% more or less. We charge for the quantity actually delivered.
9.4 You declare that you have the right to have the logo or design printed.
10. Payment
10.1 You can pay in three ways:
- In the webshop: you pay directly through your own bank (MCB or Orco Bank), with Sentoo.
- Cash on delivery, to the delivery person. This is always possible, including for your first order.
- On invoice, for regular business customers. You then pay within 15 days of the invoice date, unless we have agreed otherwise.
10.2 For orders via the Netherlands and printed products, we may ask for a 50% down payment, for example for new customers or large orders.
10.3 If you pay late, we may postpone new deliveries until everything has been paid. Costs of collecting an outstanding amount are at your expense.
10.4 You may not withhold or offset a payment because you have a complaint.
11. Ownership
Delivered products remain our property until you have paid for them in full.
12. Liability
12.1 Our liability is limited to the invoice amount of the delivery concerned.
12.2 We are not liable for consequential damage, such as loss of revenue or a missed event, except in the case of intent or gross negligence.
13. Force majeure
If we cannot deliver, or cannot deliver on time, due to circumstances beyond our control, we are not liable for this. Think of delays of a ship or flight, customs, storms, power outages or shortages at suppliers. We will let you know as soon as possible and look for a solution together.
14. Privacy
We handle your data with care. Read more about this in our privacy statement.
15. Applicable law
All agreements with us are governed exclusively by the law of Bonaire. Disputes will be submitted to the Court of First Instance in Bonaire.
Version 1 – October 28, 2026. This is a translation; in case of any difference, the Dutch version prevails.